Privacy Statement (EU)

This privacy statement was last updated on 14 March 2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://caremergrandcanal.it. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: E42 SRL
Country: Italia
Purpose: Hosting
Name: Google Ireland Limited
Country: Irlanda
Purpose: creare approfondimenti intelligenti, rilevare e rimuovere dati fraudolenti come lo spam e offrire prodotti come i rapporti ottimizzati

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Dream Venice
Via Martiri della Libertà n°11 - 35043 - Monselice (PD)
Italy
Website: https://caremergrandcanal.it
Email: info@ex.comdreamvenice.it
Phone number: 393517734780

Annex

WPML

WPML uses cookies to identify the visitor’s current language, the last visited language and the language of users who have logged in.

While you use the plugin, WPML will share data regarding the site through Installer. No data from the user itself will be shared.

WPML Translation Management

WPML Translation Management will send the email address and name of each manager and assigned translator as well as the content itself to Advanced Translation Editor and to the translation services which are used.

WPML String Translation

WPML String Translation will send all strings to WPML’s Advanced Translation Editor and to the translation services which are used.

about

Floor plan

about

House Rules

Engagement Rules

Upon booking, the Host will send a message requesting the Guest’s contact information (email and a phone number active on WhatsApp). A few days prior to check-in, a link for online check-in will be sent via email; once the registration is complete with the entry of guest details, ID documents and payment of the Tourist Tax, all information for reaching and accessing the apartment will be provided via WhatsApp. WhatsApp will remain the primary tool for ongoing communication between the Host and Guest.


Arrival/Departures Rules 

The apartment may only be used by the number of guests and the specific individuals registered during the check-in process. The official check-in and check-out times are as follows:

Check-In: After 3:00 PM

Check-Out: By 10:00 AM

Pets are not allowed, including small animals.


House Rules

During your stay, please follow these general guidelines:

  • Do not smoke inside the apartment.
  • Do not host parties or events.
  • Keep noise to a minimum in common areas.
  • Close all doors and windows before leaving.
  • Turn off the air conditioner before leaving.
  • Switch off all lights before leaving.
  • Leave the apartment tidy

We kindly ask guests to take great care when using the facilities, existing systems (heating and air conditioning) and all furniture and items within the apartment. Guests will be responsible for covering any costs necessary to repair or replace damaged or broken items.


Waste Management

Guests are asked to carefully follow waste disposal guidelines. Venice uses a waste sorting system, which requires sorting all waste by type, placing each type in separate bags and leaving the bags outside the building door on designated collection days.

Here are the waste categories (with specific instructions for each type) and the scheduled collection days.

From Monday to Saturday, guests are required to place the waste bags for the day’s designated category outside the apartment entrance by 8:30 AM for pickup. In the case of a Sunday check-out (a non-collection day) or departure when waste disposal is not possible, please leave any waste bags inside the apartment.

about

Terms and conditions

What’s included

The price paid by the guest at the time of the booking includes the use of the apartment and all its furnishings, as well as the cost of bed linens, towels, and final cleaning fee (which is fixed and calculated separately). The City Tax is not included and must be paid by the guest during online check-in. Rates are set by the City of Venice as follows.


High Season (Febuary, 1 – December, 31)

Full Price x person x night (Adults: from 16 years old): €4,00

Reduces Price x person x night (Boys: from 10 to 15 years old): €2,00

Price Exempt (Kids up to 9 years old)


Low Season (January, 1-31)

Full Price x person x night (Adults: from 16 years old): €2,80

Reduces Price x person x night (Boys: from 10 to 15 years old): €1,40

Price Exempt (Kids up to 9 years old)


The tax applies per person for a maximum of 5 nights. A one-time fee of €3.00 is charged to cover payment processing costs.


Cancellation Policy

You can cancel your reservation under the following conditions:

  • Cancellation made within 7 days of the check-in date: 100% refund of the amount paid at the time of booking.
  • Cancellation made between 7 days and 1 day before the check-in date: 50% refund of the amount paid at the time of booking.
  • Cancellation made between the same day of check-in: no refund of the amount paid at the time of booking.